We want to ensure that we can manage our customers’ expectations and always ask that decorative drawings are fully inspected internally by our Auditing department to ensure their suitability for laser cutting and to be able to consider the intricacy of the design, the material and thickness requested. We are happy to advise where we feel that if the design was tweaked, it would produce a better-quality piece and to work with customers ensuring that if it’s unachievable, that we explain why. If a customer chooses to proceed with a design, we may not be able to recut this design again.