Estimator | Customer Service | Sales
This position is currently CLOSED.
This varied role will be responsible for processing technical quotations, editing orders, providing exceptional customer services and order management for all accounts and end customers.
Responsibilities
• To be the first point of contact for all incoming customer calls for enquiries, sign posting or advice.
• Respond to emails using relevant and bespoke templates when appropriate. Construct concise, grammatically correct content with the use of professional language and terminology.
• Communicate with colleagues internally to ensure that knowledge of certain jobs are shared or escalated as per internal processes, or when there is planned absence.
• Using exceptional communication and interpersonal skills, build strong customer relationships and rapport with designated accounts.
• Chase and check back with customers within designated time frames.
• Keep customers advised of any changes along with gathering feedback.
Technical / Administrative
• Prepare bespoke quotations for customers from the information provided.
• Edit quotes and orders to reflect any required changes as a priority.
• Identify any priorities within shared and personal inboxes in an appropriate and timely manner.
• Have an awareness of accounts and proforma processes.
• Follow the internal drawing process map, inclusive of reading, cleaning, and amending technical drawings.
• Collate and appropriately label folders for the Auditing department.
• Work through jobs on query, these should be dealt with immediately and advise the Auditing department as per the process.
Personal Specification
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• Strong organisation skills and capable of working quickly and accurately under his/her own initiative in a busy, high pressure sales office environment.
• Excellent customer handling skills and experience with a strong focus towards achieving exceptional customer service.
• A confident, self-motivated team player, who is aware of their role within the team.
• Excellent telephone manner who can handle customers from a range of industries, levels, background, and personality types.
• Strong inter-personal skills, being comfortable and able to communicate effectively at all levels from the shop floor to the executive – internally and with our customers.
• Strong problem-solving ability and experience of seeing solutions through to completion.
• A good understanding of general sales skills and the ability to read technical drawings.
• A highly motivated individual with confidence to voice and implement new and creative ideas to achieve success.
Team Tasks
• Training and support for colleagues and new starters.
•Administrative tasks to support the functionality of the department.
• Delivery and courier support/issues, raise claims with courier companies and escalate any major issues for sign off.
• Support business development requirements
• To promote and generate sales
• Drive to achieve individual and departmental goals.
• Contribute to the kaizen of processes internally, offering potential solutions where issues are identified.
• To have an awareness of personal conversion rates, team conversions, quote numbers, preventative recuts and recuts.
• SMART Objectives
Any Questions about Careers at Lasered?
There are various roles within the company including industrial and office positions, from production and dispatch to estimators, sales, finance, CAD, technical and administrative.
We are always looking for great people to join our team, contact us if you would like to find out more about careers with Lasered Components.