Estimator / Customer Service / Sales Team

Salary starting from £25k per annum.

The office is located on the Skyline estate in Braintree and local car parking is available along with numerous other employee perks and benefits.

Job Summary

The successful candidate will be responsible for processing technical quotations, editing orders, providing exceptional customer services and order management for all accounts and end customers.


• To be the first point of contact for all incoming customer calls for enquiries, sign posting or advice. The Estimator should prioritise enquiries, take written shorthand notes of relevant calls and competently use the internal phone app for transferring calls.

• Respond to emails using relevant and bespoke templates when appropriate. Construct concise, grammatically correct content with the use of professional language and terminology.

• Ensure the correct signature is used in relation to the email trail.

• Communicate with colleagues internally to ensure that knowledge of certain jobs are shared or escalated as per internal processes, or when there is planned absence.

• Using exceptional communication and interpersonal skills, build strong customer relationships and rapport with designated accounts. Record any bespoke requirements for the account in relevant MRP.

• Chase and check back with customers within designated time frames using both verbal and written communication with the view to understand when the order will be placed or to close the sale.

• Keep customers advised of changes to lead times or pricing which may affect the order.

• Gather feedback from customers who have not proceeded to order. Update relevant systems for data purposes. Identify if there are any reoccurring trends and escalate these to the Internal Sales Team Supervisor / Manager for further review. Escalate any lost jobs that are of significant high value.

Technical / Administrative

• Prepare bespoke quotations for customers from the information provided.

• Edit quotes and orders on to the Sigma MRP system to reflect any required changes as a priority.

• Identify any priorities within personal inboxes, dependent on key account needs. Secondary, filter and prioritise from personal and shared inboxes and work through these in an appropriate and timely manner.

• Complete recut / credit request forms when necessary, gathering relevant investigative data, collating it for review and sign off.

• Have an awareness of accounts and proforma processes. Be aware of any customers on the stop list or flag any payment issues or concerns with the Internal Sales Manager / Supervisor.

• Follow the internal drawing process map, inclusive of reading, cleaning, and amending technical drawings. Complete appropriate disclaimer forms with the customer.

• Collate and appropriately label folders for the Auditing department.

• Work through jobs on query, these should be dealt with immediately and advise the Auditing department as per the process.

Personal Specification

  • • Strong organisation skills and capable of working quickly and accurately under his/her own initiative in a busy, high pressure sales office environment.

    • Excellent customer handling skills and experience with a strong focus towards achieving exceptional customer service.

    • A confident, self-motivated team player, who is aware of their role within the team.

    • Excellent telephone manner who can handle customers from a range of industries, levels, background, and personality types.

    • Strong inter-personal skills, being comfortable and able to communicate effectively at all levels from the shop floor to the executive – internally and with our customers.

    • Strong problem-solving ability and experience of seeing solutions through to completion.

    • A good understanding of general sales skills and the ability to read technical drawings.

    A highly motivated individual with confidence to voice and implement new and creative ideas to achieve success.

Team Tasks

• Training and support for colleagues and new starters.

• Internal drawing support for the department

• Late list co-ordination / Administrative tasks to support the functionality of the department.

• Delivery and courier support/issues, raise claims with courier companies and escalate any major issues for sign off.

• Support business development requirements

• To promote and generate sales

• Drive to achieve individual and departmental goals.

• Contribute to the kaizen of processes internally, offering potential solutions where issues are identified.

• To have an awareness of personal conversion rates, team conversions, quote numbers, preventative recuts and recuts.

• SMART Objectives

Any Questions about Careers at Lasered?

There are various roles within the company including industrial and office positions, from production and dispatch to estimators, sales, finance, CAD, technical and administrative.

We are always looking for great people to join our team, contact us if you would like to find out more about careers with Lasered Components.