ORDER PROCESS FAQs
We’ve compiled a list of FAQs about our order process, but if you can’t find the answer please call our sales team on 01376 327182.
Order Process
Please provide details of the number of components you require, the material and thickness you need them cut from and CAD files along with your delivery address to the sales email sales@lasered.co.uk. We can draw simple shapes but it is best to provide us with CAD files, we accept DXF, DWG or NC files.
Please see our guide on how to prepare your drawings to enable us to process your order as quickly as possible: https://lasered.co.uk/technical-information/preparing-drawings/
If you don’t have access to AutoCad or a similar CAD program to create a drawing to send to us, you can find free or low cost CAD software online. Sketchup is available as a free 30 day trial and we know that the web-based ‘Shop’ option of the software should fulfil the needs of most of our clients for a relatively small annual fee. You can create fully dimensioned technical drawings of the metal components you require and save them as DXF or DWG files for us to use to price and produce your order.
General enquiries are welcome by phone 01376 327182, but unfortunately we cannot offer prices, quotations or take orders over the phone. There are several parameters that affect component pricing which are calculated by our system after drawings of your component are uploaded. We also need to have a traceable record of all of the details of your order from beginning to end.
For more information read our article ‘How much does laser cutting cost?‘
We also have a guide about how to prepare your drawings for laser cutting.
Due to the current market conditions, our quotes are valid for five days or until the end of the month, whichever comes first.
We keep a wide range of materials and thicknesses in stock. We source less popular materials on a job by job basis and are sometimes subject to a longer lead time, your Estimator will be able to give you more specific information when you request a free quote.
Please take a look at our materials section for further information. If you have any queries, please ask one of the sales team for further details on 01376 327 182 or sales@lasered.co.uk
Samples can be provided when required, please send further details so that we can provide you with a quote.
Please read our guide on what to send us for a fast and accurate quote for your laser cutting: https://lasered.co.uk/technical-information/preparing-drawings/
We accept DXF, DWG or NC files. All drawings will need to be supplied in a 2D format. We are able to draw basic shapes but prefer to have the CAD files when available.
Preparing your drawings for laser cutting correctly will help to streamline your order process, enabling us to get your order out to you as quickly as possible. Please see our guide on how to prepare your drawings.
We aim to maintain optimum lead times for all of our customers, so we do not offer an express service. We can however, price for any job to be booked onto a morning delivery. This needs to be requested at the quotation stage.
No, we stock all the materials that we cut and use our purchasing power to pass savings on to you. Then we can provide you with a price including, material, processing and delivery, and you don’t need to source your materials.
We supply and keep on file all material certificates for all parts and orders in materials, S275JR, S355JR & S355J2 and all stainless steel and aluminium.
For more info about material certificates and traceability read this: https://lasered.co.uk/technical-information/traceability/
Yes we supply the material for all components that we cut, we cut various grades of mild steel, stainless steel, aluminium, brass, copper, galvanised steel and Zintec. See the list of materials section for more information.
Every delivery of laser cut components comes with a Certificate of Conformity as standard.
Find out more about our accreditations here: https://lasered.co.uk/technical-information/documentation/
Lasered Components offers full traceability for all our components from source to delivery, mill certificates are available for; S275, S355, all aluminium and all stainless steel. Find out more about traceability here: https://lasered.co.uk/technical-information/traceability/
We can look at a physical sample or photograph to see if we can laser cut what you require, if viable we will need you to provide CAD files or fully dimensioned drawings to process your order. Measuring and copying a component is time consuming and might not be accurate if the part has been used and is worn or damaged or if secondary processes have been applied.
All drawings need to be supplied in a 2D format, we accept DXF, DWG or NC files. If you prepare your drawings for laser cutting correctly, it will help to streamline your order process, enabling us to provide you with an accurate quote and get your order out to you as quickly as possible.
Find out more about how to prepare your drawings to send to us: https://lasered.co.uk/technical-information/preparing-drawings/
We do not currently provide a CAD service, we can draw simple shapes but it is best if the customer provides us with CAD files. We accept DWG, DXF and NC files for laser cutting. All drawings will need to be supplied in a 2D format because we only cut flat components from sheets of metal.
Find out more about how to prepare drawings to send to us here: https://lasered.co.uk/technical-information/preparing-drawings/
Any Questions about laser cutting?
If you can’t find the answer you are looking for, please contact our knowledgeable sales team, who will be able to advise you on any laser cutting related questions.
Please note: We are unable to provide quotes or prices over the phone, please email us your requirements and we will respond as quickly as possible.
